Pets and special items
Travelling with something a little out of the ordinary?
This section covers everything you need to know about bringing pets, bicycles, and musical instruments on board.
Please note that policies may vary depending on your route and whether your ride is operated by an external partner, so be sure to check the details during the booking process.
On this page
Travelling with a pet
Travel in Europe:
For safety reasons, we cannot transport any pets on our buses. The only exception to this are service dogs. If you are travelling with a service dog, check the relevant information for passengers with reduced mobility.
Travel in the United States:
Please visit the U.S. reduced mobility page to learn about travel with a service animal in the U.S.
Travelling with a bicycle
Bike Transportation on a bike carrier
You can take your bicycle with you if it is of standard size, without add-ons and weighs a maximum of 20kg.
During cycling season, many of our buses have bike racks. Please add your bicycle during the booking process.
Check the applicable fees for bike transportation.
For journeys in Australia, please note:
Bikes (non-foldable) can be added during the booking process, but bike racks are not available.
Bikes will be transported in the luggage compartment, and passengers must provide their own bike cover.
Folding bicycles
Folding bicycles can be transported in their special transportation case and stored in the luggage compartment. When you book your trip add it as special luggage. Applicable fees are available here.
You can also add it afterward via Manage My Booking.
Please note that we cannot guarantee a spot for your bike due to limited space capacity.
For safety reasons, bicycles, like luggage, can only be transported with their owner.
E-bikes and e-rollers are not allowed on buses.
Travelling with a musical instrument
Musical instruments that fit within the maximum dimensions for a small soft bag or backpack 42x 30x 18 cm, max. 7 kg can be taken on board in place of your allocated small soft bag or backpack.
Musical instruments that are larger than the small soft bag or backpack dimensions are considered as special luggage and are transported in the luggage compartment. Check the applicable fees for musical instruments transportation.
We recommend transporting your musical instrument in a hard-shell case.
Musical instruments (including cases) that are larger than 135 x 48 x 35 cm cannot be transported (e.g. double bass).
My ride is operated by an external partner
Rides operated by external partners might have different travel policies.
How to identify partner-operated rides
- During the booking process:
- Desktop: On the top right side of the booking page
- Mobile Web and Apps: Click the arrow to show trip details before entering booking information, or check the bottom of the booking page (where you fill out the booking details)
- On your PDF ticket:
- Next to and under the route information
Learn more about our partners' travel policies or contact them directly.