If you require the assistance of a travelling companion or a service animal, we are happy to accommodate them on your journey.
Depending on your region, specific conditions and documentation requirements may apply.
This article outlines everything you need to know about
eligibility
fees
how to complete the registration process before your trip.
Your travelling companion or service animal may be eligible to travel free of charge, subject to the presentation of valid documentation and the conditions applicable in your region. Please select your region below for full details.
Your travelling companion or service animal can travel free of charge upon presentation of a valid medical or official certificate confirming that their presence is required at all times.
Please ensure you are able to present the following at the bus:
A medical or official certificate confirming your need for permanent assistance
For travel with a service dog: a document proving that your dog has completed a recognised training programme as a guide dog.
For information on travelling with a companion in the United States, please visit our Reduced Mobility page.
Your travelling companion or service animal can travel free of charge upon presentation of a valid official or medical certificate regarding your disability.
Companion person requirements:
Must present a Companion Card, issued under the Disability Discrimination Act 1992
Must be able to present the required certificate at the bus to confirm your need for assistance
Service animal requirements:
Must be certified by a recognised association
Must have a collar or tag displaying their registration number
Must be trained for travel
Must remain tethered throughout the journey
You must also supply absorbent matting and be able to meet the animal's needs during travel.
Once you have completed your booking, we will arrange a place for your companion or service animal. Please get in touch with our Customer Service team within the deadlines outlined below to complete the registration.
Please contact our Customer Service at least 36 hours before departure.
Click on the "Start chat" contact option below and ask to speak with a representative to request your companion or service animal registration.
For information on how to register a companion in the United States, please visit our Reduced Mobility page.
Please contact our Customer Service at least 24 hours before departure by clicking on the "Start chat" contact option below and ask to speak with a representative to request your companion or service dog registration.
If you need to make a reservation for a child passenger with reduced mobility who requires a companion, please contact our Customer Service team for further assistance.
We recommend getting in touch at least 1 week before your planned departure date.
To do so, click on the "Start chat" contact option below and request to register a child passenger with reduced mobility and their companion.
Rides operated by external partners might have different travel policies.
How to identify partner-operated rides
Learn more about our partners' travel policies or contact them directly.