Reporting damaged luggage
We understand how frustrating it can be to arrive at your destination with damaged luggage.
This section explains what to do if your luggage is damaged during your journey and how our team will handle your case.
On this page
My luggage was damaged
Any damage to your luggage needs to be reported to the driver and to customer service. To request support from our CS Team fill out the relevant contact form clicking on "Open form" below. Make sure to attach pictures of the damaged luggage.
Our agents will check your case in accordance with our T&C and the EU passenger rights regulation and get back to you as soon as possible.
Please note that passengers are personally responsible for their luggage and valuables.
For more information check our T&C for business and booking and read about EU passenger rights.
My ride is operated by an external partner
Rides operated by external partners might have different travel policies.
How to identify partner-operated rides
- During the booking process:
- Desktop: On the top right side of the booking page
- Mobile Web and Apps: Click the arrow to show trip details before entering booking information, or check the bottom of the booking page (where you fill out the booking details)
- On your PDF ticket:
- Next to and under the route information
Learn more about our partners' travel policies or contact them directly.