Reporting damaged luggage

Any damage to your luggage needs to be reported to the driver and to customer service. Make sure to attach pictures of the damaged luggage by filling out the form below.

Our agents will check your case in accordance with our T&C and the EU passenger rights regulation and get back to you as soon as possible.

Please note that*** passengers are personally responsible for their luggage and valuables.*

Rides operated by external partners might have different travel policies. You can identify these rides when the partner's name appears on the left side of the booking process and on your ticket. 

Click here to learn more about our partner's travel policies or to get in touch with them directly.