Pets and special items

Travel in Europe:

For safety reasons, we cannot transport any pets on our buses. The only exception to this are service dogs. If you are travelling with a service dog, check the relevant information for passengers with reduced mobility.

Travel in the United States:

For safety reasons, we cannot transport any pets on our buses. The only exception to this are service animals.

Please visit the U.S. reduced mobility page to learn about travel with a service animal in the U.S.

Bike Transportation on a bike carrier

You can take your bicycle with you if it is of standard size 69 x 24 x 42 inches (length x width x height), without add-ons and weighs a maximum of 45 lb.

During cycling season, many of our buses have bike racks. Please add your bicycle during the booking process.

Check the applicable fees for bike transportation.

For journeys in Australia, please note:

Bikes (non-foldable) can be added during the booking process, but bike racks are not available.

Bikes will be transported in the luggage compartment, and passengers must provide their own bike cover.

Folding bicycles

Folding bicycles can be transported in their special transportation case and stored in the luggage compartment. When you book your trip add it as special luggage. Applicable fees are available here.

You can also add it afterward via Manage My Booking.

Please note that we cannot guarantee a spot for your bike due to limited space capacity.

For safety reasons, bicycles, like luggage, can only be transported with their owner.

E-bikes and e-rollers are not allowed on buses.

Musical instruments that fit within the maximum dimensions for a small duffle bag or backpack (16 x 12 x 7 in, max. 25 lbs) can be taken on board in place of your allocatedsmall duffle bag or backpack.

Musical instruments that are larger than the small duffle bag or backpack dimensions are considered as special luggage and are transported in the luggage compartment. Check the applicable fees for musical instruments transportation.

We recommend transporting your musical instrument in a hard-shell case.

Rides operated by external partners might have different travel policies.

Learn more about our partners' travel policies or contact them directly.

How to identify partner-operated rides: