Desktop: On the top right side of the booking page
Mobile Web and Apps: Click the arrow to show trip details before entering booking information
or check the bottom of the booking page (where you fill out the booking details)
Feedback about your trip
Have you traveled with FlixBus recently?
This section covers all the ways you can share your feedback or experience — whether it's about your driver, the onboard equipment, or the Wi-Fi.
You can use
- the post-ride satisfaction survey sent to your email or
- reach out to us directly using the contact options below.
On this page
I want to provide feedback on a FlixBus driver
If you traveled with FlixBus and you want to share your feedback about the driver, you can use the satisfaction survey we send you after the ride via email, or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
I want to provide feedback on FlixBus equipment
If you traveled with FlixBus and you want to share your feedback about the equipment, you can use the satisfaction survey we send you after the ride via email, or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
I want to provide feedback on the FlixBus Wi-Fi
If you travelled with FlixBus and you want to share your feedback about the Wi-Fi on-board, you can use the satisfaction survey we send you after the ride via email, or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
My ride is operated by an external operator
Rides operated by external operators might have different travel policies.
Learn more about our operators' travel policies or contact them directly.
How to identify operator-run rides
During the booking process
On your PDF ticket
You will receive a ticket directly from the external operator. The ticket will be sent to your email address and can be downloaded via Manage My Booking.
Please refer to the ticket for your travel details.