- Visit our homepage and click "Register / Sign In" in the top right corner.
- Enter your email address to register.
- Check your inbox for a verification code and enter it to complete your account setup.
Managing my account
Managing your FlixBus journey starts with your account.
Whether you're creating a new account, updating your personal details, or keeping track of upcoming trips, this section has everything you need to get started and make the most of your journey.
Browse the articles below for step-by-step guidance on setting up and managing your FlixBus customer account.
On this page
Creating a customer account
You can register on our website to create a new account.
You can use your email address for the registration. After entering your email, you will receive a verification code to complete the registration process.
Creating a new account on our website
Creating a new account in the FlixBus app
- Open the FlixBus app and go to the "Tickets" section.
- Tap "Sign In or Register".
- Enter your email address to register.
- Check your inbox for a verification code and enter it to complete your account setup.
I did not receive a verification code
If you do not receive a verification code, please check that your email address was entered correctly. If your email address is correct, click on "Resend" at the bottom of the page.
Please make sure to also check your "Spam" or "Junk" email folder.
If the issue persists, contact our Customer Service team for support using the "Start chat" button at the bottom of this page.
Managing my account
After logging in to your account, go to the "My Account" section. From there, you can manage your trips and easily check the departure time and address for all your upcoming journeys in one place.
Changing my personal data or deleting my account
You can change your personal data (excluding your email address) via the "My Profile" section in your account.
If you want to change your email address or delete your account, please contact our Customer Service team for support, using the "Start chat" button at the bottom of this page and asking to speak to an agent.
I want to change my personal data
You can update your personal details via the "My Profile" section of your account.
If you need to update your email address that you used for registration, please contact our Customer Service team using the "Start chat" button at the bottom of this page.
I want to delete my account
You can request to delete your account in the FlixBus app:
- Navigate to "More"
- Click on "Settings"
- Tap "Delete Your Account" and confirm.
A notification will appear showing that your account deletion request was submitted.
If you don't have the FlixBus app or if you need support with deleting your account, please contact our Customer Service team using the "Start chat" button at the bottom of this page.
My account is blocked
If you've entered an incorrect verification code multiple times, your account will be temporarily blocked for security reasons.
Please wait 15 minutes and then try signing in again - your access will be restored automatically.