Desktop: On the top right side of the booking page
Mobile Web and Apps: Click the arrow to show trip details before entering booking information
or check the bottom of the booking page (where you fill out the booking details)
Reporting damaged baggage
We understand how frustrating it can be to arrive at your destination with damaged baggage.
This section explains what to do if your baggage is damaged during your journey and how our team will handle your case.
On this page
My baggage was damaged
Any damage to your baggage needs to be reported to the driver and to customer service. To request support from our CS Team, fill out the relevant contact form by clicking on "Open form" below. Make sure to attach pictures of the damaged baggage.
Our agents will check your case and get back to you as soon as possible.
Please note that passengers are personally responsible for their baggage and valuables.
My ride is operated by an external operator
Rides operated by external operators might have different travel policies.
Learn more about our operators' travel policies or contact them directly.
How to identify operator-run rides
During the booking process
On your PDF ticket
You will receive a ticket directly from the external operator. The ticket will be sent to your email address and can be downloaded via Manage My Booking.
Please refer to the ticket for your travel details.