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or check the bottom of the booking page (where you fill out the booking details)
Pets and special items
Traveling with something a little out of the ordinary?
This section covers everything you need to know about bringing pets, bicycles, and musical instruments on board.
Please note that policies may vary depending on your route and whether your ride is operated by an external operator, so be sure to check the details during the booking process.
On this page
Traveling with a pet
Travel in Europe:
For safety reasons, we cannot transport any pets on our buses. The only exception to this are service dogs. If you are traveling with a service dog, check the relevant information for passengers with reduced mobility.
Travel in the United States:
For safety reasons, we cannot transport any pets on our buses. The only exception to this are service animals.
Please visit the U.S. reduced mobility page to learn about travel with a service animal in the U.S.
Traveling with a bicycle
Bike transportation on a bike carrier
You can take your bicycle with you if it is of standard size 69 x 24 x 42 inches (length x width x height), without add-ons, and weighs a maximum of 45 lb.
During cycling season, many of our buses have bike racks. Please add your bicycle during the booking process.
Check the applicable fees for bike transportation.
For journeys in Australia, please note:
Bikes (non-folding) can be added during the booking process, but bike racks are not available.
Bikes will be transported in the baggage compartment, and passengers must provide their own bike cover.
Folding bicycles
Folding bicycles can be transported in their special transportation case and be stored in the baggage compartment. When you book your trip add it as special baggage. Applicable fees are available here.
You can also add it afterward via Manage My Booking.
Please note that we cannot guarantee a spot for your bike due to limited space capacity.
For safety reasons, bicycles, like baggage, can only be transported with their owner.
E-bikes and e-rollers are not allowed on buses.
Traveling with a musical instrument
Musical instruments that fit within the maximum dimensions for a small duffle bag or backpack (16 x 12 x 7 in, max. 25 lbs) can be taken on board in place of your allocated small duffle bag or backpack.
Musical instruments that are larger than the small duffle bag or backpack dimensions are considered as special baggage and are transported in the baggage compartment. Check the applicable fees for musical instrument transportation.
We recommend transporting your musical instrument in a hard-shell case.
My ride is operated by an external operator
Rides operated by external operators might have different travel policies.
Learn more about our operators' travel policies or contact them directly.
How to identify operator-run rides
During the booking process
On your PDF ticket
You will receive a ticket directly from the external operator. The ticket will be sent to your email address and can be downloaded via Manage My Booking.
Please refer to the ticket for your travel details.