More Help
Claims & Refunds
Bookings
- Can I change my booking myself?
- Do I receive an invoice for my booking?
- How do I cancel my ticket?
- What happens if I accidentally make a mistake while booking?
- How does My account work?
- How do I book a ticket?
- How do I change the language or currency?
- Where can I find details about my connection, such as intermediate stops or the location of the final stop?
- Which connections can I book?
- I want to book a trip. Where can I find information?
- Which travel agencies and ticket outlets sell FlixBus tickets?
- How are the buses equipped?
- Are there smoking breaks or stop-offs?
- What does my bus look like?
- Can I eat and drink on the bus?
- What should I be aware of for international trips?
- Where can I find my booking number?
- Can I reserve a seat?
Payments
- An ‘unknown error’ has occurred, what should I do?
- Why doesn't the credit card payment option work for me?
- There was some suspicious activity linked to my account. What should I do?
- I was charged twice for my purchase. What should I do?
- Money has been debited from my account but I did not receive a ticket. What should I do?
Travel Information
- My bus is late. What can I do?
- I need to pick someone up. Where can I see if a bus is on time?
- Can I board at a different stop?
- Is parking available at your bus stop?
- Where can I find my bus/connection number?
- How do I find the bus stop?
- I will be late. Will the bus wait for me?
- I have missed my transfer connection - what now?
- I have missed my train/flight. What do I do?
Policies
- Can I travel with my wheelchair/walking frame?
- What do I need to know when traveling with a service animal?
- How and where do I get assistance when traveling with my foldable wheelchair?
- What requirements does my wheelchair need to satisfy so that I can put it in the passenger cabin?
- Can I travel on the entire network despite my limited mobility?
- Why does my child pay the same price as I do?
- Traveling with a child: What do I need to know?
- How do I transport a stroller?
Feedback
- I would like to give feedback about FlixBus driver. How can I do this?
- I would like to give feedback about FlixBus equipment. How can I do this?
- I would like to give feedback about FlixBus Wi-Fi. How can I do this?
- I would like to give feedback on my trip. How can I do this?
- What about safety onboard the bus?
Baggage
- Where can I find a baggage tag?
- What am I not allowed to take with me?
- How much baggage can I take with me for free?
- Can I bring my bike with me?
- Can I take my pet with me?
- Can I take my musical instrument with me?
- My baggage exceeds the stated dimensions - can I still carry it?
- May I take a second piece of baggage with me?
- I left something on the bus. What should I do?
- Can I ship my baggage with FlixBus?