Travelling with reduced mobility

Rides operated in different countries might have differing travel policies and bus configurations. When booking a trip to another country, with an interconnection in that country, we might not be able to offer the possibility to “travel in your wheelchair” (with a wheelchair lift and space in the passenger compartment) throughout the whole trip. This could be because either wheelchair capacities in the passenger compartment are sold out or are not available on certain buses.

If you can board and disembark on your own or with the help of a travel companion, you can travel on all FlixBus lines with your wheelchair. Our driver will stow your collapsible wheelchair or mobility device in the baggage compartment of the bus.

In case there is no wheelchair capacity available on a trip you chose, and if you can board and disembark without assistance, you can search for rides without ticking the “travel in your wheelchair” box on our booking page.

This may offer you more possible trips with interconnections in certain countries.

Please contact our Customer Service 7 days before departure so we can carry out the necessary checks to verify that your journey can be accommodated.

To get in touch, click on the "Open form" contact option below and complete the relevant form by selecting:

Subject: Passengers with Disabilities

Specify: Wheelchair Registration

Please contact our Customer Service at least 36 hours before departure so we can carry out the necessary checks to verify that your journey can be accommodated.

To get in touch, click on the "Open form" contact option below and complete the relevant form by selecting:

Subject: Passengers with Disabilities

Specify: Wheelchair Registration

If you are travelling in North America or UK and wish to travel seated in your wheelchair, you can conveniently add your wheelchair directly during the booking process — no separate contact with Customer Service is required.

Should you have any additional questions or require further assistance, you can still reach us by clicking on the "Open form" contact option below and completing the form by selecting:

Subject: Passengers with Disabilities

Specify: Wheelchair Registration

If you are travelling in Australia and wish to travel seated in your wheelchair, you can conveniently add your wheelchair directly during the booking process — no separate contact with Customer Service is required.

Please note that journeys must be booked at least 24 hours in advance.

Should you have any additional questions or require further assistance, you can still reach us by clicking on the "Open form" contact option below and completing the form by selecting:

Subject: Passengers with Disabilities

Specify: Wheelchair Registration

Standard Networks: Contact us at least 7 days before departure

France: Contact us at least 36 hours before departure

Australia: Book at least 24 hours in advance. Online booking is also available.

UK and US: No booking deadline applies. Online booking is also available.

Standard Networks: Notify us at least 36 hours before departure

Australia: Notify us at least 24 hours before departure

UK and US: No booking deadline applies.

All Networks: No prior notice needed

Desktop: On the top right side of the booking page

Mobile Web and Apps: Click the arrow to show trip details before entering booking information

or check the bottom of the booking page (where you fill out the booking details)

You will receive a ticket directly from the external partner. The ticket will be sent to your email address and can be downloaded via Manage My Booking.

Please refer to the partner ticket for your travel details.