Travelling with a companion or service dog

Your travelling companion or service animal can travel free of charge upon presentation of a valid medical or official certificate confirming that their presence is required at all times.

Please ensure you are able to present the following at the bus:

• A medical or official certificate confirming your need for permanent assistance
• For travel with a service dog: a document proving that your dog has completed a recognised training programme as a guide dog.

Your travelling companion or your assistance dog travel absolutely free.

• For travel with a service dog: you must present evidence that proves the animal is trained to perform supporting tasks for people with disabilities (e.g. certificate, correspondence from training organisation, ID book, owner training log) and the animal is wearing an appropriate harness.

Mobility assistance, guide dogs and service animals that must be brought along by persons with disabilities are welcome and transported at no additional charge.

Emotional Support Animals (ESAs) including therapy, PTSD, comfort animals are also allowed to travel with FlixBus. Furthermore, these animals are not required to wear a muzzle.

For the comfort and safety of the service animal, other passengers and your driver, service animals must be either on the handler’s lap, on the floor at the handler’s feet (not blocking any aisles or exits) or, space permitting, in the wheelchair seating area of the coach. Service animals may not occupy a seat.

Service animal fraud is a crime. For more information, review this resource on Fraudulent Service Dogs.

For information on travelling with a companion in the United States, please visit our Reduced Mobility page.

Travel to Mexico

Passengers traveling to Mexico must have proof of treatment for internal and external parasites within the last 6 months, and proof of rabies vaccination at least 15 days prior to entry. A 3 year rabies vaccination is accepted in the case of passengers entering from the US or Canada.

Passengers traveling across the Mexican border with service animals not holding proper documentation will not be able to continue the journey and are responsible for their onward transportation.

Your travelling companion or service animal can travel free of charge upon presentation of a valid official or medical certificate regarding your disability.

Companion person requirements:

• Must present a Companion Card, issued under the Disability Discrimination Act 1992
• Must be able to present the required certificate at the bus to confirm your need for assistance

Service animal requirements:

• Must be certified by a recognised association
• Must have a collar or tag displaying their registration number
• Must be trained for travel
• Must remain tethered throughout the journey
• You must also supply absorbent matting and be able to meet the animal's needs during travel.

Please contact our Customer Service at least 36 hours before departure.

Click on the "Start chat" contact option below and ask to speak with a representative to request your companion or service animal registration.

We encourage you to contact our Customer Service between 24 and 36 hours before you intend to travel, as this will help us ensure that you and your assistance animal have enough space for the duration of the journey.

Click on the "Start chat" contact option below and ask to speak with a representative to request your companion or service animal registration.

Although no advance notice is required, you can inform us if a service animal will be accompanying you by clicking on the "Start chat" contact option below or by using the hotline: +1 855 626 8585.

Please contact our Customer Service at least 24 hours before departure by clicking on the "Start chat" contact option below and ask to speak with a representative to request your companion or service dog registration.

Desktop: On the top right side of the booking page

Mobile Web and Apps: Click the arrow to show trip details before entering booking information

or check the bottom of the booking page (where you fill out the booking details)

You will receive a ticket directly from the external partner. The ticket will be sent to your email address and can be downloaded via Manage My Booking.

Please refer to the partner ticket for your travel details.