Travelling with reduced mobility

In general, we aim to transport all our passengers regardless of limited mobility. However, we are not currently in a position to transport all passengers on all lines at all times. This depends on the bus facilities and on the available infrastructure - not all stops are wheelchair-accessible, for example. The stops are the responsibility of their respective operators.

• If you have limited mobility but you can get on or off a bus either by yourself or with the assistance of a traveling companion, you can travel with us on any line in our network.

• If you still need your wheelchair while on the bus, we can transport you on certain lines - but we request that you contact our Customer Service between 14 and 7 days before departure so we can carry out careful checks to verify that we can accommodate you. To do so, please click on the "Open form" contact option below, and fill out the relevant form by selecting subject "Passengers with disabilities" and specify "Wheelchair registration".

• Note: In Australia, if you want to travel sitting in your wheelchair, you can add your wheelchair during the booking process. In these cases, journeys should be booked at least 24 hours in advance.

Rides operated by external partners might have different travel policies. You can identify these rides when the partner's name appears on the left side of the booking process and on your ticket. 

Click here to learn more about our partner's travel policies or to get in touch with them directly.