At FlixBus, we are committed to making travel accessible to everyone, regardless of mobility needs.
While we strive to accommodate all passengers across our entire network, the level of accessibility available may vary depending on the bus facilities and stop infrastructure on each route - for example, not all stops are wheelchair-accessible, as these are managed by their respective local operators.
The information below will help you understand your options and what steps to take before your journey.
If your disability or limited mobility allows you to use a standard seat, and you are able to board and alight the bus independently or with the assistance of a travelling companion, you are welcome to book and travel on any line in our network without any prior notification required.
However, if you plan to bring mobility aids such as a wheelchair (stored in the luggage hold), walking aids, or other orthopaedic aids, please notify us at least 36 hours before departure so we can make the necessary arrangements.
For journeys in Australia, please inform us at least 24 hours before departure.
Your mobility aids can be transported free of charge.
If you need to remain seated in your wheelchair throughout the journey, additional checks are required to ensure we can safely accommodate you.
Please review the topic wheelchairs and walking aids and the sections below for additional information on wheelchair and walking aids registration.
Please contact our Customer Service 7 days before departure so we can carry out the necessary checks to verify that your journey can be accommodated.
To get in touch, click on the "Open form" contact option below and complete the relevant form by selecting:
Subject: Passengers with Disabilities
Specify: Wheelchair Registration
If you are travelling in North America or UK and wish to travel seated in your wheelchair, you can conveniently add your wheelchair directly during the booking process — no separate contact with Customer Service is required.
Should you have any additional questions or require further assistance, you can still reach us by clicking on the "Open form" contact option below and completing the form by selecting:
Subject: Passengers with Disabilities
Specify: Wheelchair Registration
If you are travelling in Australia and wish to travel seated in your wheelchair, you can conveniently add your wheelchair directly during the booking process — no separate contact with Customer Service is required.
Please note that journeys must be booked at least 24 hours in advance.
Should you have any additional questions or require further assistance, you can still reach us by clicking on the "Open form" contact option below and completing the form by selecting:
Subject: Passengers with Disabilities
Specify: Wheelchair Registration
To ensure your journey runs smoothly, please take note of the following deadlines depending on your situation and region.
Standard Networks: Contact us at least 7 days before departure
Australia: Book at least 24 hours in advance. Online booking is also available.
UK and US: No booking deadline applies. Online booking is also available.
Standard Networks: Notify us at least 36 hours before departure
Australia: Notify us at least 24 hours before departure
UK and US: No booking deadline applies.
All Networks: No prior notice needed
Rides operated by external partners might have different travel policies.
How to identify partner-operated rides
Learn more about our partners' travel policies or contact them directly.