Vouchers
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Checking voucher balance and validity
Validity of cancellation vouchers
Vouchers issued due to ride cancellation or delay for over 120 minutes from departure are valid for the rest of the calendar year and the following three years.
Vouchers issued due to cancellation on your own initiative are valid for 1 year.
Cancellation vouchers can be redeemed at the time of the online booking or through FlixShops or partner agencies until the credit runs out.
Validity of prepaid vouchers
FlixDeal vouchers are valid for 3 years
Voucher packages or promotions purchased from retail partners are valid for 1 year.
Vouchers issued as part of a promotion or as a goodwill gesture can only be redeemed once. They then lose their validity.
The regulations may vary in the case of special offers for a limited period. Further details can be found in the special promotion conditions available on the web portals or in the e-mail with the voucher code we originally sent you to check its validity.
Please note that vouchers issued in the following currencies are subject to the conditions mentioned below:
· USD or MXN: Vouchers can only be used for bookings made in USD or MXN through the Flix United States or Mexico websites.
· INR: Vouchers can only be used for bookings made in INR through the Flix India website.
In case of further questions about your voucher duration or balance, please click the contact button below.
Exchanging a voucher for cash
If you wish to get a refund of your voucher, please click on the contact buttons below.
Keep the following in mind:
. marketing and promotional vouchers cannot be exchanged with their cash value;
. in case of tickets bought online, the refund will be done the same way as the payment method used to make the original booking.
Our agents will check your case in accordance with our T&C and the EU passenger rights regulation and get back to you as soon as possible.
Combining vouchers
Yes, you can! Combining vouchers issued due to rebooking or cancellation is not a problem at all. We can also combine retail vouchers, e.g. purchases from retail partners. They just need to have the same letter combination in the beginning.
Please note that it is not possible to combine marketing offers or goodwill vouchers which can only be used once.
Click on the contact buttons below and we will combine them for you.
Lost voucher replacement
If we sent you an e-mail with a voucher code please check your spam folder first.
In case you would like us to resend the e-mail, please click on the contact buttons below. Please have all data from the original booking ready so that we can send you the voucher code via e-mail again.
Unfortunately if the voucher you lost was obtained by some other means, we have no way of verifying your claim and we cannot provide a replacement voucher.