Cancelled seat reservation
If your seat reservation has been cancelled, we're here to help.
This section explains what happens when your paid seat reservation is cancelled and how to apply for a refund if needed.
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My paid seat reservation was cancelled
The price of your seat reservation will be refunded as a voucher that we will send to your e-mail address.
You can use the voucher for a future trip.
If you want to apply for a refund of the seat reservation price, please fill out the form by clicking on the relevant contact option below.
Our agents will check your case in accordance with our T&C and the EU passenger rights regulation and get back to you as soon as possible.
For more information check our T&C and read about EU passenger rights.