General information about travelling with reduced mobility

If you are a wheelchair user, please get in touch with us between 14 and 7 days before departure to allow us to verify that we can accommodate you on your trip.

If you are a wheelchair user travelling in Australia and want to travel sitting in your wheelchair, you can add your wheelchair during the booking process. In these cases, journeys should be booked at least 24 hours in advance.   If your disability allows you to use a standard seat, you can simply book your trip yourself. You only need to let us know 36 hours before departure if you are planning to bring your wheelchair, walking aids or other orthopedic aids. You can bring your mobility aids free of charge.

For journeys in Australia, please inform us at least 24 hours before departure.

To reach out to us, please click on the "Open form" contact option below, and fill out the relevant form by selecting subject "Passengers with disabilities" and specify "Wheelchair registration".

Rides operated by external partners might have different travel policies. You can identify these rides when the partner's name appears on the left side of the booking process and on your ticket. 

Click here to learn more about our partner's travel policies or to get in touch with them directly.