Assistance with a foldable wheelchair

We want to make your journey as smooth and comfortable as possible.

This section explains how to arrange travel with a foldable wheelchair, including how to register a travelling companion or service animal and how to communicate your specific needs ahead of your trip.

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Travelling with a foldable wheelchair

Please refer to our dedicated article on assistance with a foldable wheelchair for more information.


My ride is operated by an external partner

Rides operated by external partners might have different travel policies.

How to identify partner-operated rides

  1. During the booking process:
    • Desktop: On the top right side of the booking page
    • Mobile Web and Apps: Click the arrow to show trip details before entering booking information, or check the bottom of the booking page (where you fill out the booking details)
  2. On your PDF ticket:
    • Next to and under the route information

Learn more about our partners' travel policies or contact them directly.


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