How to submit a complaint

If your bus is delayed, cancelled, or you experienced other significant travel disruptions, we're here to help.

This article explains the practical support options available for your situation, including how to submit a claim or complaint if other solutions don’t work for you.

Select the option in the article that best describes your situation for step-by-step guidance.

Claims or complaints submitted via the contact form at the bottom of the page will be evaluated according to our Terms & Conditions and EU Passenger Rights.

Under EU Passenger Rights, requests must be submitted within 3 months of your booked travel date.