Payment questions

If you got charged more than once, it is likely that this is just a temporary error that should be automatically resolved within 24 h.

If the problem persists after this time, please click on the contact buttons below and we will fix the problem as soon as possible.

Have a look in your spam folder to check if the booking confirmation was sent there. If not, we will automatically refund the sum within a couple of working days. If you have not received a refund, please click on the contact buttons below.

It’s very important that your details are entered exactly as they are displayed on your debit or credit card.

If the problem persists you can try to close your internet browser, reopen it and try to book again or use a different internet browser. Google Chrome works best with our website.

Another possible solution could be to use a different e-mail address or choose a different payment method.

Keep in mind that only your bank has direct access to all your payment actions so you should contact them for further questions.

If you are trying via App, uninstall it and install the last version.

Please note that if a 3D secure is enabled for your card (additional layer of verification in form of PIN or password), you will need to complete additional verification step on your bank’s 3Dsecure page, in order to complete the purchase. Please make sure you are inserting the PIN and password correctly and in timely manner.

You need to have an online bank account to be able to pay using instant transfer. To ensure that you are able to log into your online banking account with your login details, make sure that any pop-up blockers are deactivated on your computer. Everything should work once you have done this.

During the booking process technical issues can occur.

To avoid booking the same trip twice, have a look in your e-mail inbox (and also in the spam folder) to see if you have been sent a booking confirmation.

If you don’t have a booking confirmation in your e-mail inbox before trying with the booking again, you can empty the cache and delete all cookies in your browser. You can also try to close your internet browser, reopen it and try to book again or use a different internet browser. Google Chrome works best with our website.

Another possible solution could be to use a different e-mail address or choose a different payment method.

Keep in mind that only your bank has direct access to all your payment actions so you should contact them for further questions.

If you are still not able to buy your ticket online, you can go to one of our FlixBus Shops or Travel Agencies. Most of the main central stations already have a ticket sales point. 

If you suspect fraud or any other misuse of your account or your data, please click on the contact buttons below as soon as possible.

We take these issues very seriously and we work to solve them as quick as possible.