Desktop: On the top right side of the booking page
Mobile Web and Apps: Click the arrow to show trip details before entering booking information
or check the bottom of the booking page (where you fill out the booking details)
Feedback about your trip
Travelled with FlixBus recently?
This section covers all the ways you can share your feedback or experience — whether it's about your driver, the onboard equipment, or the Wi-Fi.
You can use
- the post-ride satisfaction survey sent to your email or
- reach out to us directly using the contact options below.
On this page
I want to give feedback about a FlixBus driver
If you travelled with FlixBus and you want to share your feedback about the driver you can use the satisfaction survey we send you after the ride via e-mail or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
I want to give feedback about FlixBus equipment
If you travelled with FlixBus and you want to share your feedback about the equipment you can use the satisfaction survey we send you after the ride via e-mail or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
I want to give feedback about FlixBus Wi-Fi
If you travelled with FlixBus and you want to share your feedback about the Wi-Fi on-board you can use the satisfaction survey we send you after the ride via e-mail or you can click on the contact button below and fill out the form. We'll be happy to read your feedback and use it to improve our service.
My ride is operated by an external partner
Rides operated by external partners might have different travel policies.
Learn more about our partners' travel policies or contact them directly.
How to identify partner-operated rides:
During the booking process
On your PDF ticket
You will receive a ticket directly from the external partner. The ticket will be sent to your email address and can be downloaded via Manage My Booking.
Please refer to the partner ticket for your travel details.