Vouchers
Need help with your voucher?
This section covers everything you need to know about FlixBus vouchers — from checking your balance and understanding validity periods, to exchanging vouchers for cash, combining multiple vouchers, and replacing a lost one.
On this page
Checking voucher balance and validity
Validity of cancellation vouchers
Vouchers issued due to ride cancellation or delay for over 120 minutes from departure are valid for the rest of the calendar year and the following three years.
Vouchers issued due to cancellation on your own initiative are valid for 1 year.
Cancellation vouchers can be redeemed at the time of the online booking or through FlixShops or partner agencies until the credit runs out. If you want to book offline check where our resellers are located.
Validity of prepaid vouchers
FlixDeal vouchers are valid for 3 years
Voucher packages or promotions purchased from retail partners are valid for 1 year.
Vouchers issued as part of a promotion or as a goodwill gesture can only be redeemed once. They then lose their validity.
The regulations may vary in the case of special offers for a limited period. Further details can be found in the special promotion conditions available on the web portals or in the e-mail with the voucher code we originally sent you to check its validity.
Please note that vouchers issued in the following currencies are subject to the conditions mentioned below:
· USD or MXN: Vouchers can only be used for bookings made in USD or MXN through the Flix United States or Mexico websites.
· INR: Vouchers can only be used for bookings made in INR through the Flix India website.
In case of further questions about your voucher duration or balance, please click the contact button below.
Exchanging a voucher for cash
According to our Terms & Conditions, vouchers cannot be exchanged for cash. You can redeem your voucher on your next FlixBus trip by entering it during the booking process.
- Refunds are generally not available once a ticket has been used. However, if your bus was delayed by more than 120 minutes or canceled, please refer to our Terms & Conditions for details on your rights in such cases.
If you would like to request a refund for your voucher due to a cancellation or delay, please contact us using the contact options below.
Combining vouchers
Combining vouchers issued due to rebooking or cancellation is not a problem at all. We can also combine retail vouchers, e.g. purchases from retail partners. They just need to have the same letter combination in the beginning.
It is not possible to combine marketing offers or goodwill vouchers which can only be used once.
Click on the contact buttons below and we will combine them for you.
Lost voucher replacement
If we sent you an e-mail with a voucher code please check your spam folder first.
In case you would like us to resend the e-mail, please click on the contact buttons below. Please have all data from the original booking ready so that we can send you the voucher code via e-mail again.
Unfortunately if the voucher you lost was obtained by some other means, we have no way of verifying your claim and we cannot provide a replacement voucher.