- I have a complaint. How can I submit this?
- How can I request a refund for a bus delayed less than 120 minutes?
- How can I request a refund for a bus delayed more than 120 minutes?
- I would like a refund for my unused ticket. Where can I apply for this?
- My bus did not arrive, so I had to arrange alternative transportation. Can I ask for a refund?
- My ride was cancelled. What should I do?
- My luggage was damaged during the trip. What can I do?
- Can I exchange my voucher for its cash value?
- I have missed my transfer connection. Can I ask for a refund?
- My seat reservation was cancelled. What should I do?
More Help
Claims & Refunds
Bookings
- Can I change my booking myself?
- Do I receive an invoice for my booking?
- How do I cancel my ticket?
- What should I do if I accidentally make a mistake when booking?
- How do I book a ticket?
- How do I change the language or currency?
- How can I pay when booking?
- I want to book a trip. Where can I find information?
- Which travel agencies and ticket outlets sell FlixBus tickets?
- How are the buses equipped?
- Are there smoking breaks or stop-offs?
- What documents do I need to bring when travelling?
- Where can I find my booking number?
- Can I reserve a seat?
Payments
- An ‘unknown error’ has occurred, what should I do?
- Problems with credit or debit card. What should I do?
- Problems with instant transfer. What should I do?
- There was some suspicious activity linked to my account. What should I do?
- I was charged twice for my purchase. What should I do?
- Money has been debited from my account but I did not receive a ticket. What should I do?
- How can I pay when booking?
Travel Information
- My bus is late. What can I do?
- I want to collect someone at the stop. Where can I check whether the bus is on time?
- Can I get on the bus at a later stop?
- Where is my bus stop?
- I am running a little late. Will the bus wait for me?
- I have missed my transfer connection - what now?
- I have missed my train or flight. What can I do?
Policies
- Travelling with limited mobility – what do I need to know?
- Can I travel with my wheelchair/with my walking aids?
- How and where do I get assistance when travelling with my foldable wheelchair?
- What are the costs for my travelling companion or service animal?
- Are the bus stops we travel to wheelchair-accessible?
- What requirements does my wheelchair need to fulfill so I can take it into the passenger cabin?
- Can I travel on the entire network despite my limited mobility?
- Why is my child’s ticket the same price as mine?
- What do I need to know when travelling with a child?
- How do I transport a stroller?
Feedback
- I would like to give feedback about FlixBus driver. How can I do this?
- I would like to give feedback about FlixBus equipment. How can I do this?
- I would like to give feedback about FlixBus Wi-Fi. How can I do this?
- I would like to give feedback on my trip. How can I do this?
- What about safety onboard the bus?
Luggage
- Where can I find a luggage tag?
- What am I not allowed to transport?
- What is my free luggage allowance?
- Can I take my bicycle with me?
- Can I take my pet with me?
- Can I take my musical instrument with me?
- My luggage exceeds the stated dimensions - can I still carry it?
- Can I transport a second travel luggage item?
- I left something on the bus. What should I do?
- Can I ship my luggage with FlixBus?